Shipping Policy
Bridgewater Fixings is committed to delivering your order efficiently and transparently. The information below outlines how we handle shipping, lead times, delivery charges, and order tracking.
Delivery Regions
We deliver to all parts of the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Order Processing & Lead Times
We begin processing all orders within 48 hours of receipt (Monday to Friday, excluding public holidays). However, please note that actual delivery dates will vary depending on the stated lead time on each individual product page. These lead times reflect the made-to-order nature of our products.
Delivery Charges
Shipping charges are calculated per product and clearly displayed on each product page. If you have any questions about delivery costs or options for larger or combined orders, please contact us at sales@bridgewaterfixings.co.uk.
Delivery service
- All deliveries are made via reputable third-party couriers.
- Deliveries are untimed – we do not offer specific delivery time slots.
- A dispatch notification will be emailed to you once your order leaves our facility. This will include the expected delivery date and tracking information.
- Unless otherwise agreed in writing, deliveries are made to kerbside or ground-floor level only. It is the customer’s responsibility to ensure access is suitable and someone is available to receive the goods.
Dispatch Address
Orders are dispatched from:
Bridgewater Fixings
Britannia House
Unit 1C, Britannia Park
Union Road
Bolton
BL2 2HP
United Kingdom
Tracking and delivery updates
You will receive tracking information along with your dispatch confirmation. If you require further details, please contact us at sales@bridgewaterfixings.co.uk and our team will assist you.
Delays
While we strive to meet all delivery dates, delays may occur due to external factors such as courier issues or transport disruption. Bridgewater Fixings is not liable to compensate for any delivery delays, whether direct or indirect.
Lost or damaged deliveries
If your order has not arrived or appears to have been damaged in transit, please contact us as soon as possible at sales@bridgewaterfixings.co.uk. We will investigate with the courier and work with you to resolve the issue promptly. Risk and responsibility for goods passes to the customer upon confirmed delivery to the specified address.
Questions
For any queries about delivery, tracking, or access arrangements, please contact our team at: sales@bridgewaterfixings.co.uk or phone 0161 703 3980.